Pentastar + RIPP SuperCharger = SUPERSTAR?

[RIPPMODS]

My dad's 13 JKU sport with auto trans has had a RIPP for several months and thousands of miles now. It has required several (2 hour each way) trips to get bugs straightened out. First tune was no good, nobody contacted us about the new one when it came available, we had to call and complain then they said " oh we have a new tune out that's bug- free". Also with the auto you have to remember there is a " lift to shift" while at full throttle where you have to completely remove your foot from the throttle for a second at the top of each gear or the trans won't shift for several seconds. It's not bouncing of the redline it just kills all power and let's the SC spool completely down. This was especially troublesome for my dad when attempting to pass on a 2 lane 55 mph road. We weren't advised of lift to shift method until the 4 the month of ownership. I'm glad that BB's experience has been flawless, but our experience has been anything but, with calls and emails never returned, tunes taking days to get returned( which means you can't even start you jeep), numerous extra expenses ( not too mention all the wasted gas and time), the last time it was in the shop 2.5 weeks. One of the most frustrating things was we traveled so far because that was the closest RIPP authorized dealer to our town, then having to listen to the blame game between ripp and their installer. I can only speak for my father and myself, but I would never buy from them again.

Fist and foremost we are sorry for your experience. With over 4000 systems sold, your experience is in no way typical. That said, in the first page of the install instructions included with the system it states " Automatic Transmission: Auto Transmissions may not up shift at full throttle when driving in "D" (drive) mode, THIS IS a Direct product of OEM programming and not the provided tuning. In order to shift at full throttle, end users may either "lift to shift" by raising the accelerator slightly (partially).
We did make a public announcement in all of the major Jeep forums, and all of our social media outlets (Facebook,twitter,instagram,tumbler ect) that a tune update was available and that all owners should update to the latest tune.
Currently, all 3.6L Supercharger systems now come with a PRE PROGRAMED Diablosport I1000, which auto updates, when plugged into a PC with an internet connection, so there is no longer a wait for a tune to be emailed to the end user. The "Lift to shift " issue has also been addressed with the latest calibration, but some vehicle may need up to 2000 miles for the OEM adaptives to "learn". This is more the exception than the rule. We pride ourselves in our customer service and are sorry that we seem to have failed you in this.

Please Note this Email address ( ripptuning@gmail.com) as it should make any future technical issues or questions easier to address.

[JeepLab]

Fist and foremost we are sorry for your experience. With over 4000 systems sold, your experience is in no way typical. That said, in the first page of the install instructions included with the system it states " Automatic Transmission: Auto Transmissions may not up shift at full throttle when driving in "D" (drive) mode, THIS IS a Direct product of OEM programming and not the provided tuning. In order to shift at full throttle, end users may either "lift to shift" by raising the accelerator slightly (partially).
We did make a public announcement in all of the major Jeep forums, and all of our social media outlets (Facebook,twitter,instagram,tumbler ect) that a tune update was available and that all owners should update to the latest tune.
Currently, all 3.6L Supercharger systems now come with a PRE PROGRAMED Diablosport I1000, which auto updates, when plugged into a PC with an internet connection, so there is no longer a wait for a tune to be emailed to the end user. The "Lift to shift " issue has also been addressed with the latest calibration, but some vehicle may need up to 2000 miles for the OEM adaptives to "learn". This is more the exception than the rule. We pride ourselves in our customer service and are sorry that we seem to have failed you in this.

Please Note this Email address ( ripptuning@gmail.com) as it should make any future technical issues or questions easier to address.

Deola, is your dad's truck up to date on updates? I hope this nips your problem.